Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to Sky High Training. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Student", "you", "your") and Sky High Training ("we", "us", "our", "Company") governing your enrollment in and use of our BTEC Level 2 ICQ Certification training courses for taxi and private hire drivers.

By enrolling in our courses, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations in the United Kingdom.

If you do not agree with these Terms, you must not enroll in our courses or use our services.

1.1 Company Information

Trading Name: Sky High Training
Registered Address: Blackburn, United Kingdom
Contact Email: info@skyhightraining.co.uk
Contact Phone: 0752 182 2227
Website: www.skyhightraining.co.uk

1.2 Applicable Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Definitions

In these Terms, unless the context otherwise requires:

• "Course" means the BTEC Level 2 ICQ Certification training programme for taxi and private hire drivers provided by Sky High Training.
• "Student" means any individual who enrolls in our courses.
• "Services" means all training, assessment, certification, and related services provided by Sky High Training.
• "Awarding Body" means BTEC/Pearson or any other recognized qualification awarding organization.
• "Certification" means the BTEC Level 2 ICQ Certificate issued upon successful completion of the Course.
• "Training Centre" means our classroom facilities located in Blackburn, United Kingdom.
• "Fees" means all charges payable for enrollment and participation in our courses.

3. Eligibility and Enrollment

3.1 Age Requirements

Students must be at least 18 years of age at the time of enrollment. We reserve the right to request proof of age and identity.

3.2 Enrollment Process

To enroll in our courses, you must:

• Complete the online or in-person enrollment application form
• Provide accurate and complete personal information
• Submit all required documentation (proof of identity, right to work, etc.)
• Pay the applicable course fees
• Agree to these Terms and Conditions

3.3 Right to Refuse Enrollment

We reserve the right to refuse enrollment to any applicant at our sole discretion, including but not limited to cases where:

• The applicant does not meet eligibility requirements
• The applicant has provided false or misleading information
• The applicant has previously been expelled or banned from our courses
• Course capacity has been reached
• The applicant poses a safety or security risk

3.4 Prerequisites

Students must:

• Have a valid UK driver's license (or be eligible to obtain one)
• Have sufficient English language proficiency to understand course materials
• Meet any specific requirements set by the Awarding Body
• Be physically and mentally capable of participating in the training

4. Course Fees and Payment Terms

4.1 Course Fees

The fees for our BTEC Level 2 ICQ Certification course will be clearly stated on our website and enrollment materials. Fees may include:

• Course tuition and instruction
• Assessment and examination fees
• Course materials and resources
• Certification processing fees

4.2 Payment Methods

We accept payment by:

• Credit/Debit card (Visa, Mastercard, American Express)
• Bank transfer
• Cash (in-person payments only)
• Payment plans (subject to approval)

4.3 Payment Terms

Unless otherwise agreed in writing:

• Full payment is due at the time of enrollment
• Payment plans must be arranged prior to course commencement
• Failure to make payments may result in suspension or termination of enrollment

4.4 Price Changes

We reserve the right to change our course fees at any time. However, price changes will not affect students who have already enrolled and paid at the time of the price change.

4.5 Additional Costs

Students are responsible for:

• Transportation to and from the Training Centre
• Meals and refreshments during training
• Any personal equipment or materials not included in the course
• Retake fees for failed assessments (if applicable)
• Costs associated with obtaining licenses or permits from local authorities

4.6 Late Payment

Late payments may incur:

• Late payment fees of £25 per week
• Suspension of access to course materials and training sessions
• Referral to debt collection agencies
• Legal action to recover outstanding amounts

4.7 VAT

All fees are inclusive of VAT (Value Added Tax) at the current UK rate, where applicable. Educational courses may be VAT-exempt under certain circumstances.

5. Cancellation, Refunds, and Cooling-Off Period

5.1 Cooling-Off Period (Consumer Rights)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your enrollment within 14 days from the date of enrollment without giving any reason.

To exercise your right to cancel, you must inform us in writing:

• Email: info@skyhightraining.co.uk
• Post: Sky High Training, Blackburn, United Kingdom
• Phone: 0752 182 2227

Important Note: If you request to start the course before the 14-day cooling-off period has expired, you acknowledge that you will lose your right to cancel once the course has commenced.

5.2 Refund Policy - Student Cancellation

5.2.1 Cancellation Before Course Commencement

• More than 14 days before start date: Full refund minus £50 administrative fee
• 7-14 days before start date: 50% refund
• Less than 7 days before start date: No refund

5.2.2 Cancellation After Course Commencement

Once the course has started, no refunds will be provided except in exceptional circumstances at our sole discretion (e.g., serious illness with medical documentation, bereavement).

5.3 Company Cancellation

We reserve the right to cancel or postpone courses due to:

• Insufficient enrollment numbers
• Instructor unavailability
• Force majeure events (see Section 15)
• Facility issues or safety concerns

If we cancel a course:

• You will receive a full refund of all fees paid
• We will offer alternative course dates if available
• We are not liable for any consequential losses or expenses

5.4 Refund Processing

Approved refunds will be processed within 14 days of receipt of your cancellation notice and will be paid to the original payment method used.

5.5 Non-Refundable Items

The following are non-refundable:

• Awarding Body registration and certification fees
• External assessment or examination fees already paid to third parties
• Course materials that have been accessed or downloaded
• Administrative fees

6. Course Delivery and Schedule

6.1 Course Format

Our courses are delivered through:

• Classroom Training: In-person instruction at our Blackburn Training Centre
• Practical Assessments: Hands-on evaluation of skills and knowledge
• Written Examinations: Formal testing as required by the Awarding Body
• Guided Learning: Self-study with instructor support

6.2 Course Duration and Hours

The BTEC Level 2 ICQ course typically includes:

• Minimum of [specified] guided learning hours
• Flexible scheduling options (weekday, evening, weekend classes)
• Duration may vary based on student pace and attendance

6.3 Attendance Requirements

Students must:

• Attend all scheduled training sessions (minimum 90% attendance required)
• Arrive punctually to all classes
• Participate actively in all course activities
• Complete all assignments and assessments on time

Failure to meet attendance requirements may result in:

• Inability to sit for certification examinations
• Non-issuance of the BTEC Level 2 ICQ Certificate
• Requirement to re-enroll and pay additional fees

6.4 Schedule Changes

We reserve the right to modify course schedules, including dates, times, and locations, with reasonable notice (minimum 48 hours). We will make every effort to accommodate students affected by schedule changes.

6.5 Course Materials

We will provide:

• Course handbooks and study materials
• Access to online learning resources (where applicable)
• Practice examinations and assessments

Students are responsible for:

• Maintaining and returning borrowed materials in good condition
• Replacing lost or damaged materials at cost
• Bringing required items to each session (notebook, pen, etc.)

7. Assessments, Examinations, and Certification

7.1 Assessment Requirements

To successfully complete the course and receive certification, students must:

• Complete all required coursework and assignments
• Pass all practical assessments
• Pass written examinations with the minimum required score
• Demonstrate competency in all required skill areas
• Meet attendance requirements

7.2 Examination Conduct

During examinations and assessments, students must:

• Follow all instructions from instructors and invigilators
• Not engage in any form of cheating or plagiarism
• Not use unauthorized materials or assistance
• Maintain silence and respect for other students
• Submit work on time

Academic Misconduct: Any form of cheating, plagiarism, or dishonesty will result in immediate failure of the assessment and may lead to expulsion from the course without refund.

7.3 Failed Assessments and Retakes

If you fail an assessment or examination:

• You will be eligible for one free retake (subject to Awarding Body policies)
• Additional retakes will incur a fee of £[amount] per attempt
• Retake opportunities are subject to availability and scheduling
• You may be required to undertake additional training before retaking

7.4 Certification

Upon successful completion of all requirements:

• You will receive a BTEC Level 2 ICQ Certificate issued by the Awarding Body
• Certificates are typically issued within 6-8 weeks of course completion
• We will notify you when your certificate is ready for collection or dispatch
• Lost or damaged certificates can be replaced through the Awarding Body (additional fees apply)

7.5 Results and Appeals

You have the right to:

• Request feedback on your performance
• View your marked assessments
• Appeal assessment results within 14 days of notification

Appeals must be submitted in writing to info@skyhightraining.co.uk with full details and supporting evidence. Appeals will be reviewed in accordance with the Awarding Body's policies.

8. Student Conduct and Responsibilities

8.1 Code of Conduct

Students are expected to:

• Behave professionally and respectfully at all times
• Treat instructors, staff, and fellow students with courtesy
• Refrain from discriminatory, abusive, or threatening behavior
• Not engage in harassment, bullying, or intimidation
• Comply with all health and safety regulations
• Not attend classes under the influence of alcohol or drugs
• Not engage in illegal activities on our premises
• Respect Training Centre property and equipment
• Maintain confidentiality of other students' personal information

8.2 Health and Safety

Students must:

• Follow all health and safety instructions
• Report any accidents, injuries, or hazards immediately
• Inform us of any medical conditions that may affect participation
• Not bring dangerous items or weapons onto premises
• Comply with emergency evacuation procedures

8.3 Technology and Device Use

Students must:

• Silence mobile phones during training sessions
• Not record audio or video without instructor permission
• Use computers and technology responsibly
• Not access inappropriate or offensive content
• Protect login credentials and not share accounts

8.4 Disciplinary Action

Breach of conduct may result in:

• Warning: Verbal or written warning for minor infractions
• Suspension: Temporary exclusion from classes
• Expulsion: Permanent removal from the course without refund for serious misconduct
• Legal Action: Reporting to authorities for criminal behavior

8.5 Student Rights

Students have the right to:

• Quality instruction and support
• Fair and unbiased treatment
• Confidentiality of personal information
• Raise concerns or complaints
• Appeal disciplinary decisions

9. Intellectual Property Rights

9.1 Our Intellectual Property

All course materials, content, and resources provided by Sky High Training, including but not limited to:

• Training manuals and handbooks
• Presentations and lecture notes
• Videos, images, and multimedia content
• Practice examinations and assessments
• Website content and design
• Logos, trademarks, and branding

are the exclusive property of Sky High Training or our licensors and are protected by UK and international copyright, trademark, and intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use course materials solely for personal educational purposes in connection with your enrollment.

You may NOT:

• Copy, reproduce, or distribute course materials
• Sell, rent, or license materials to third parties
• Modify, adapt, or create derivative works
• Use materials for commercial purposes
• Remove copyright or proprietary notices
• Share login credentials or online access

9.3 Awarding Body Materials

Materials provided by BTEC/Pearson or other Awarding Bodies are subject to their respective terms and conditions. Unauthorized use or reproduction may constitute copyright infringement.

9.4 Student Work

You retain ownership of original work you create during the course (assignments, projects, etc.). However, by submitting work, you grant us a non-exclusive license to use it for educational, assessment, and quality assurance purposes.

10. Data Protection and Privacy

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

For full details on how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.

By enrolling in our courses, you consent to:

• Collection and processing of your personal data as described in our Privacy Policy
• Sharing necessary information with the Awarding Body for certification purposes
• Use of your data for quality assurance and regulatory compliance
• Contact via email, phone, or post regarding your enrollment and course

You have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@skyhightraining.co.uk.

11. Limitation of Liability

11.1 Our Liability

We will provide our services with reasonable care and skill. However, to the fullest extent permitted by law:

We do NOT exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal to exclude or limit liability

Subject to the above, we are NOT liable for:

• Loss of income, profits, business, or contracts
• Loss of employment or job opportunities
• Failure to obtain taxi or private hire licenses from local authorities
• Damage to reputation or goodwill
• Loss of data or information
• Indirect or consequential losses
• Losses arising from factors beyond our reasonable control

11.2 Maximum Liability

Our total aggregate liability to you under these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you for the course.

11.3 Third Party Services

We are not responsible for:

• Decisions made by the Awarding Body regarding certifications
• Licensing decisions made by local authorities (councils, DVLA, etc.)
• Actions or services of third-party providers
• Employment decisions made by taxi companies or private hire operators

11.4 Student Responsibility

You acknowledge that:

• Successful completion of the course does not guarantee employment
• Obtaining a taxi or private hire license requires separate application to local authorities
• Additional requirements may be imposed by licensing authorities
• You are responsible for meeting all legal requirements to work as a taxi or private hire driver

12. Indemnification

You agree to indemnify, defend, and hold harmless Sky High Training, its directors, officers, employees, instructors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms and Conditions
• Your violation of any law or regulation
• Your violation of the rights of any third party
• Your misconduct or negligent acts
• Your use of the certification after completion of the course

13. Complaints and Dispute Resolution

13.1 Complaints Procedure

If you have a complaint or concern, please follow this procedure:

Step 1 - Informal Resolution

Contact your course instructor or our Student Services team to discuss the issue informally.

Step 2 - Formal Written Complaint

If the issue is not resolved, submit a formal written complaint to:

• Email: complaints@skyhightraining.co.uk
• Post: Complaints Department, Sky High Training, Blackburn, United Kingdom

Include:

• Your full name and contact details
• Course details and enrollment date
• Detailed description of the complaint
• Supporting evidence (if applicable)
• Desired resolution

Step 3 - Investigation and Response

We will:

• Acknowledge receipt within 2 business days
• Investigate the complaint thoroughly
• Provide a written response within 15 business days
• Offer appropriate remedies if the complaint is upheld

Step 4 - Appeal

If you are dissatisfied with our response, you may appeal to our Senior Management within 14 days. The appeal decision will be final.

13.2 Alternative Dispute Resolution

If we cannot resolve a dispute through our complaints procedure, we both agree to attempt mediation before pursuing legal action. We will jointly appoint a mediator and share costs equally.

13.3 Legal Action

Any legal disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Website Terms and Online Services

14.1 Website Use

When using our website, you agree to:

• Provide accurate and truthful information
• Not impersonate others or misrepresent your identity
• Not attempt to gain unauthorized access to systems or data
• Not transmit viruses, malware, or harmful code
• Not scrape, mine, or harvest data from our website
• Not interfere with the proper functioning of the website

14.2 Account Security

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access
• We reserve the right to suspend or terminate accounts that violate these Terms

14.3 Website Availability

We do not guarantee that our website will be:

• Available at all times without interruption
• Free from errors or viruses
• Compatible with all devices and browsers

We may suspend or discontinue the website at any time without notice.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms, etc.)
• Pandemics, epidemics, or public health emergencies
• War, terrorism, civil unrest, or riots
• Government actions, laws, or regulations
• Strikes, labor disputes, or industrial action
• Fire, explosion, or damage to facilities
• Power failures, internet outages, or telecommunications failures
• Failure of suppliers or subcontractors

In the event of force majeure:

• Our obligations will be suspended for the duration of the event
• We will make reasonable efforts to mitigate the impact
• We will notify affected students as soon as practicable
• We will offer alternative arrangements where possible

If force majeure continues for more than 30 days, either party may terminate the contract and you will receive a pro-rata refund for uncompleted training.

16. Variations to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Changes may be made to reflect:

• Changes in law or regulation
• Changes to our services or business practices
• Recommendations from regulatory bodies
• Improvements to student protection

When we make changes:

• We will update the "Last Updated" date at the top of this document
• We will notify enrolled students via email
• Material changes will be posted prominently on our website

Continued enrollment or use of our services after changes constitutes acceptance of the updated Terms. If you do not agree with changes, you may cancel your enrollment in accordance with Section 5 (Cancellation and Refunds).

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• That provision shall be deemed severed from these Terms
• The remaining provisions shall continue in full force and effect
• The invalid provision shall be replaced with a valid provision that most closely achieves the intended effect

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and Sky High Training regarding your enrollment and use of our services.

These Terms supersede all prior agreements, representations, warranties, and understandings, whether written or oral.

19. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

No waiver shall be effective unless made in writing and signed by an authorized representative of Sky High Training.

20. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms to a successor entity in the event of a merger, acquisition, or sale of business.

21. Third Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999, except where explicitly stated.

22. Notices

All notices to Sky High Training must be sent to:

Email: info@skyhightraining.co.uk
Post: Sky High Training, Blackburn, United Kingdom
Phone: 0752 182 2227

All notices to students will be sent to the email address or postal address provided at enrollment. It is your responsibility to keep your contact details up to date.

Notices sent by:

• Email: Deemed received within 24 hours of sending
• Post: Deemed received 3 business days after posting

23. Acceptance of Terms

By enrolling in our courses, ticking the acceptance box during enrollment, or using our services, you acknowledge that you have:

• Read and understood these Terms and Conditions in full
• Read and understood our Privacy Policy and Cookies Policy
• Had the opportunity to ask questions or seek clarification
• Agreed to be legally bound by these Terms

If you have any questions about these Terms and Conditions, please contact us before enrolling.

24. Contact Information

For specific inquiries:

• Enrollment: enroll@skyhightraining.co.uk
• Complaints: complaints@skyhightraining.co.uk
• Data Protection: dpo@skyhightraining.co.uk
• Course Information: courses@skyhightraining.co.uk